Turn your Service Department into a Profit Machine!
Learn the dispatching techniques that can help turn your service department into a profit machine! By reducing the time spent on service calls through improved dispatching, your service department can generate incredible profits. Savings of as little as 10 minutes per call can generate an extra $66,000 in revenue per technician. Space is limited, so sign up today!
Each company will receive a 48" by 60" laminated, color map of their service area.
Workshop Information
April 11-13
Seattle, WA
Sign up form / Informational flyer View pictures of a recent workshop
Call us at 206-870-1880 to learn more about this class!
Raves & Reviews from previous attendees
"I sent a good hire, and got back a great dispatcher."
Mark Timmerman, Co-Owner of Air Masters Inc.
"As a dispatcher, I attended SDU twice. As management, I send my Service Manager and dispatchers whenever possible. Having the whole Service team on board is paramount for success. The key is openness to what is being taught. The result is life-changing. Our overall productivity and profitability has continued to rise each year as we slowly get the SDU methods integrated into our day-to-day. We're better today than we've ever been!"
Brooxie Jones, General Manager of Kendall County Air
View SDU Testimonial Sheet
Read more Raves & Reviews
SDU Attendee Feedback - April 2013
SDU Attendee Feedback - November 2012
SDU Attendee Feedback - April 2012
SDU Attendee Feedback - November 2011
SDU Attendee Feedback - April 2011
SDU Attendee Feedback - November 2010
SDU Attendee Feedback - May 2010
SDU Attendee Feedback - October 2009
SDU Attendee Feedback - February 2009
Trainer Profile
Jennifer Shooshanian started in the HVAC industry in 1991. She has a background in new construction and retro-fit, but her specialty is service. Jennifer ran the service department for a large dealer for six years, consistently achieving high standards in efficiency, profitability, and growth. After six years, the service department's revenue and net profit had increased by over 50% using fewer technicians than when she started. Jennifer is also BDR's Senior Service Profit Coach.
Jennifer's bio
Jennifer's results
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